Terms of Service

By accessing or using the Tsavo Cats Safaris website and services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service. These terms constitute a binding agreement between you and Tsavo Cats Safaris.

Booking Confirmation Process

All bookings are subject to availability and are only considered confirmed when all three conditions are met:

• We receive your completed and signed booking form
• The required deposit or full payment is processed successfully
• You receive a written confirmation email from our reservations team

Payment Terms

A non-refundable deposit of 30% is required to secure your booking. The remaining balance must be paid in full no later than 45 days before your scheduled departure date. For bookings made within 45 days of departure, full payment is required immediately upon confirmation.

We accept payments via bank transfer, major credit cards (Visa, Mastercard), and mobile money services. A 3% processing fee applies to credit card transactions.

Cancellation & Refund Policy

Our cancellation policy is designed to be fair while protecting our operational commitments:

All cancellation requests must be submitted in writing via email. The effective cancellation date is the date we receive your written notification.

All prices are quoted in US Dollars (USD) unless explicitly stated otherwise. Prices are subject to change until full payment is received, after which they are locked in and guaranteed.

Comprehensive travel insurance is mandatory for all safari participants. Your insurance policy must provide coverage for:

• Emergency medical expenses and hospitalization
• Emergency medical evacuation and repatriation
• Trip cancellation and interruption
• Lost, stolen, or damaged baggage and personal effects
• Personal liability coverage

Proof of adequate travel insurance may be requested before your departure. Tsavo Cats Safaris is not liable for any costs arising from inadequate or absent insurance coverage.

Tsavo Cats Safaris acts as an agent and intermediary for various independent suppliers, including but not limited to hotels, lodges, camps, transportation companies, and local guides. We exercise care in selecting our partners but do not assume responsibility for their acts or omissions.

We shall not be held liable for any injury, loss, damage, accident, delay, inconvenience, or irregularity arising from:

• Acts of God, natural disasters, or extreme weather conditions
• Acts of government, civil unrest, or political instability
• Force majeure events beyond our reasonable control
• Wild animal behavior or encounters
• Medical conditions or health emergencies
• Flight delays, cancellations, or missed connections

By participating in our safaris, you acknowledge and accept the inherent risks associated with travel in remote wilderness areas and agree to follow all safety instructions provided by our guides and staff.

For questions, clarifications, or concerns regarding these Terms of Service, please contact our team through any of the following channels: